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O'Brien's also works with local charities which is extremely admirable. My wife and I had a 6 month old washing machine that was unsuitable for our use (it marked up our light colored clothing, but since it technically worked, no warranty) but it was perfect for a local animal shelter to use as this didn't bother them. When the local shelter accepted the washing machine they mentioned that O'Brien's will come and pick up the machine and transport it to them for free. O'Brien's took time out of their very busy schedule and came to our home and moved the washing machine up from the basement and into the truck. Even though this is a relatively small job, they were extremely kind and professional. We have three small boys and a very hectic schedule. They worked around our schedule and were great with the kids. One specific example: we just finished our basement two months ago and the movers were kind enough to remove and replace the basement door to be extra safe so as to not scuff the new paint. Excellent experience from a wonderful company!