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If I based my rating solely on the crew who moved me - Mike, Mike and Carlos - the rating would be 5 star. They were efficient, professional and clearly knew their trade. They took care with my furniture and packed that truck so expertly, nothing could move. I took points off for the demeanor of the person in the office that I spoke to when I had a change to one of the delivery addresses. She could not have gotten me off the phone quicker and acted like I was a bother because I kept asking questions. I emailed my sales rep about the change and he didn't respond, which is why I called office. Sure enough, when the contract came, it was incorrect. When I rec'd the confirmation call the day before the move, it was STILL incorrect and when the crew showed up their paperwork was incorrect. Plus, although my sales rep ASSURED me that no one EVER pays higher than the quotes, it's almost always lower, my final bill was $132.00 higher than the quote, with no explanation. I paid it because I was so happy with the crew. All in all, I would recommend O'Brien's but make sure you do your due diligence on the back office/sales side, it's weak.