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Jessica R.

Overall, this was a pleasant experience. Everyone was friendly and efficient. I hope we don't move again, but if we do I'd strongly consider reusing O'Brien's. I do have a few criticisms that I would like to see improved next time. The quote was very low, enough so that both the packers and movers complained about lack of materials and excess time spent working. It ended up costing me just over $400 more than I was quoted. While the vast majority of my things were packed well, several of my irreplaceable small fragile items were broken because two small things would be wrapped together instead of individually. Also, about 90% of the boxes were labeled "nic nacs" and so unpacking has been chaotic and time consuming. Because of the lack of proper boxes due to the a good estimate, anything left over was tossed in the bottom of wardrobe boxes. Thankfully, none of that was fragile, but it added to the chaos of unpacking. I would recommend getting the quote person to slow down and take a better look. I think he only took a cursory glance in the closets for example, and the packers spent forever in there. I can fit a lot of things in a closet. Better descriptions on the boxes where possible, knowing the difference between knickknacks and miscellaneous, and individually wrapping even small items if they're fragile, and this would easily get 5 stars. I'm still pretty happy though. We have a lot of stuff, and the workers were so nice and helpful, and I thought it went faster than I e

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4.9 out of 5
Out of 994 Reviews
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2023 WCBRB
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