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The movers were excellent at the time of pickup. They were fast, efficient, and very helpful. Upon delivery, however, they were two hours later than they stated that they would arrive. They also requested additional payment for extra labor, despite the fact that I had told the moving specialist upfront, at the time of the quote, that the loading dock was one building over, in the building next to my move-in building. There were only two movers sent at the time of delivery, while three came for the pickup, despite knowing in advance that the delivery would be more labor-intensive than the pickup. Also, two items were damaged in transport: one lamp that was completely non-functional upon delivery (the driver didn't even take it out of the truck), and one solid oak dining table, which had two legs break off because it had been transported upright rather than upside-down. The box delivery was also one day later than it was scheduled due to overbooking, according to the driver. However, the box estimate was very good, and the box quality was great.