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This is the second time we used O'Briens. For as excellent as our first move was the second was very poor. The driver quit who was to deliver us, thy arrived 5.5 hours late and instead of showing up at our new home they showed up at at our old house!!! Luck for us we just moved across town...to boot they showed up with one less person than promised (3 vs 4) to unload. They did offer to credit us the manhours difference BUT deducted an hour delay due to rain which would not have happened if they delivered on time. Maybe just a bad day for O'Briens but the level of service was FAR BELOW what we had the first time. we would not use them again.