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Niraj S.

The guys did showed up on time and move was going fine until they tried to assemble the ping-pong table at the new place. Daniel kept tinkering with it for an hour with no progress - they should have taken a picture on how they unassembled it - it was 10 min job. Then he was on phone with his boss Kevin for more than 30 mins explaining him how it is very tricky to assemble it. They knew they were dealing with moving ping pong table (as it was part of the estimate) and were not prepared to handle it efficiently. When I spoke to the boss, Kevin, I was told to pay for the time he was on phone with his guy. Kevin kept screaming at me on phone and did not let me talk and threatened me that the truck will not move away from driveway if I do not pay for extra time. They also broke few things including scratching the ping pong table for which I will be filing the claim. Please save yourself from them.

O'Briens Moving & Storage

Everything was going fine with the move until the ping-pong table assembly.The estimate that you signed was for included the moving of the ping-pong table,not disassembling&reassembling.Once the crew realized that it could not be moved intact,they had to dissemble it.At destination, the crew did experience difficulty in reassembly.You became very irate with the crew at that point and also with our manager as you didn't want to pay for the extra time it took to reassemble.It was not that the crew did not know how to reassemble it,but the fact that your ping-pong table would not re-align properly.We don't take ping-pong tables apart unless absolutely necessary for this exact reason.We sent a 4th worker out(at no charge)&also removed one half hour.As far as the plastic totes pictures you posted,they were packed by you,not O’Brien’s.Had we packed the items,we would have put them in proper boxes and packed them properly.We are issuing you a $100 refund to your card as a gesture of goodwill.

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