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O'Brien's really has this down to a science. The coordinator spent extra time to make sure I wouldn't be surprised by anything, and to make sure I had a comfort level with the company -- how they use full-time, year-round help for accountability and quality of life for their employees, etc. The movers themselves were super-fast, very courteous, and seemed highly motivated to do whatever I asked of them -- whether that fit their inventory & paperwork or not. And they came in way under estimate, without seeming to take any chances with my belongings. I don't know what more you could ask. You can trust them, and they're efficient. Worth every penny.