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Overall a good move. The only thing I was disappointed in was the day labor hired on the receiving location. The reason I went with O'Briens was that the sales agent assured me the employees were all full time with the company and they did not use day labor. The folks that packed us out and moved out of the PA location seemed to be as advertised and were very professional. Two of the folks who moved us out (including the driver) showed up to move us in. The driver was having issues on the move out day locating enough folks to help with the move in, so two day labor guys showed up on move in day. They immediately began to argue with the driver about pay within earshot with one expressing concern over lifting too heavy items? One spoke no English and the other barely enough. While the driver and the other man who came with him from the previous day did a professional job with the move in, the other two did not. They were not careful and I even caught one throwing a box labeled "fragile" carelessly in a storage unit which caused me to have to watch him closely. In addition to getting lost on the way to the storage unit, they seemed to expect a tip for crappy service. Overall I did not see any damage and the move was successful, I am just disappointed in the day labor that showed up on move in day.

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4.9 out of 5
Out of 992 Reviews
Better Business Bureau
2023 WCBRB
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